Refund Policy

Effective Date: 28/05/2024

At Jahiz Lil-Hadath Lil-Fa'aliyat Al-Tarfihiyah, we strive to ensure a smooth and hassle-free experience for all our customers. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines our procedures and conditions regarding refunds for tickets or services purchased through our website https://bookify.sa.

By using our website and purchasing any tickets or services, you agree to the terms and conditions set forth in this Refund Policy. If you have any questions or concerns, please contact us at helpcenter@bookify.sa.

1. Refund Eligibility

Refunds will only be processed under the following circumstances:

• Event Cancellation: If the event for which tickets were purchased is cancelled by the event organizer or Bookify.
• Event Postponement: If the event is rescheduled, and you are unable to attend on the new date, you may be eligible for a refund.
• Incorrect Charges: If there is an error in the amount charged to your card, and you can demonstrate this error through proof of the transaction.

Refunds will not be issued in cases of:

• Change of Mind: If you decide not to attend the event or change your mind after purchase.
• No-show: If you fail to attend the event and do not notify us in advance (where applicable).
• Disputes after Event: Once an event has occurred, no refund claims will be entertained.

2. Refund Process

To request a refund, you must contact us at helpcenter@bookify.sa within a specified period of time (usually within 7-14 days from the event date or cancellation notification, depending on the specific terms outlined for the event).

You will need to provide the following information in your refund request:

• Order number and ticket details
• The reason for requesting a refund (if applicable)
• Proof of purchase or transaction

Upon receiving your refund request, we will assess the situation and process your refund if eligible.

3. Refund Method

Refunds will be processed in the same manner as the original payment method. The payment will be credited back to the card or account used for the original transaction.

Refunds will be done only through the original mode of payment and will be processed within 10 to 45 days, depending on the issuing bank of the credit card. Please note that processing times may vary, and we cannot control delays imposed by the bank or payment processor.

4. Non-refundable Fees

Please note that certain fees, such as processing fees, service charges, and booking fees, may not be refundable in certain cases. These charges will be communicated to you during the purchase process.

5. Partial Refunds

In some cases, partial refunds may be issued depending on the circumstances of the refund request (e.g., if a portion of the event has already taken place or if certain services were partially delivered).

6. Event Organizer’s Refund Policy

In cases where the event organizer has a specific refund policy that differs from Bookify’s standard refund policy, the organizer's terms will take precedence. We will provide you with details of the organizer’s refund policy during the purchase process, where applicable.

7. Changes to This Refund Policy

We reserve the right to modify or update this Refund Policy at any time to reflect changes in our business practices, legal requirements, or for other operational reasons. Any changes will be posted on this page, and the "Effective Date" at the top of this policy will be updated. We encourage you to review this policy periodically to stay informed of any updates.

8. Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with your refund request, please contact us at:

Jahiz Lil-Hadath Lil-Fa'aliyat Al-Tarfihiyah
Address: 3467, Ras Al-Sar, 7386, Saudi Arabia
Email: info@bookify.sa
Phone: +966531654775

By purchasing tickets or services from Jahiz Lil-Hadath Lil-Fa'aliyat Al-Tarfihiyah via https://bookify.sa, you acknowledge and agree to the terms and conditions of this Refund Policy.